How to manage your Auto Attendant Greeting’s in Allworx Software versions 7.5 and higher

From time to time you have to change the Auto Attendant Greeting’s. This article will describe how to manage your Auto Attendant Greeting’s in Allworx Software versions 7.5 and higher.

Four Digit Extensions (ie:1001)

To access the Administrators Mailbox to manage the Auto Attendants in a four digit extension system please follow the below steps.

1. Dial 6+1199
2. Enter the Admin password (if you do not know your Admin password please contact us directly)
3. Press 9
   
4. Press 1 to manage Auto Attendants
5. Enter the number of the Auto Attendant you wish to manage
6. Press 1 to manage greetings
7. Enter the number of the Greeting you wish to manage
   1. By default 0 is the Open greeting
   2. By Default 1 is the Closed greeting
8. Press # when complete
9. When complete the following options will present themselves
   1. To Save the greeting press 1
   2. To Change the greeting press 2
   3. To Review the greeting press 3
   4. To Delete the greeting press 4

Three Digit Extensions (ie:101)

To access the Administrators Mailbox to manage the Auto Attendants in a three digit extension system please follow the below steps.

1. Dial 6+199
2. Enter the Admin password (if you do not know your Admin password please contact us directly)
3. Press 9
4. Press 1 to manage Auto Attendants
5. Enter the number of the Auto Attendant you wish to manage
6. Press 1 to manage greetings
7. Enter the number of the Greeting you wish to manage
   1. By default 0 is the Open greeting
   2. By Default 1 is the Closed greeting
8. Press # when complete
9. When complete the following options will present themselves
   1. To Save the greeting press 1
   2. To Change the greeting press 2
   3. To Review the greeting press 3
   4. To Delete the greeting press 4